More information: Set an option to automatically track incoming Outlook email in Dynamics 365 for Outlook You can also set an option to automatically track email messages. This gives you the ability to keep your personal email separate from your customer email. Tracking email in Dynamics 365 for Outlook is a manual process.
Then you, or anyone who has access to your activity records, can view that email message along with all other customer activities in Customer Engagement, Dynamics 365 for Outlook, or on a mobile device. When you track an email message in Dynamics 365 for Outlook, the email is saved as an activity record in Customer Engagement. Create a central repository of your Outlook email communications by “tracking” them in Microsoft Dynamics 365 for Outlook. To get the most out of Dynamics 365 for Customer Engagement, it’s important to keep track of all your customer interactions, and email communications are key. Track Outlook email by choosing a button in Dynamics 365 for Outlook
